Age and kids policy at The Gwen
The Gwen welcomes guests of all ages — children are allowed and the hotel is family-friendly. The registered/booking guest must be at least 21 to check in; there is no on-site swimming pool and meals are not included in standard room rates.
In this guide
Minimum age to check in
The Gwen requires the booking/registered guest to be at least 21 years old to check in. This is the one age-based restriction the property enforces at arrival.
That 21+ rule applies to the person who makes and registers the reservation; it does not mean children or younger family members are barred from staying when accompanied by a qualifying adult.
- Registered guest minimum age: 21 (must be present at check-in).
- Children of all ages are welcome when staying with an eligible adult guest.
| Policy | Who it applies to |
|---|---|
| Minimum check-in age | Registered guest: 21+ |
| Children allowed | Yes — all ages when accompanied |
Are children welcome?
Yes. The Gwen is a family-welcoming Luxury Collection hotel and children of all ages may stay when traveling with an adult who meets the minimum check-in age.
Third-party booking sites and the hotel booking engine list children’s amenities such as cribs, high chairs, and family-friendly listings; some channels also advertise kids-stay-free options. If you need a crib or rollaway, request it when booking or contact the hotel directly.
- Cribs and high chairs: available by request (confirm at booking).
- Kids-stay-free: advertised on some booking channels — confirm the specific rate rules before you book.
- Registered guest must be 21 or older even when traveling as a family.
| Family feature | Notes |
|---|---|
| Cribs / high chairs | Available on request — confirm at booking |
| Kids-stay-free | Offered on some booking sites; check terms |
| In-room beds | Rooms and suites include king beds, queen beds, and some suites have sofa beds |
Rooms and sleeping arrangements for families
The Gwen offers multiple room types suitable for families, including rooms with two Queen Beds and suites that include a Double Sofa Bed. When you need extra sleeping space, book a room or suite that lists a sofa bed or two beds.
If you require a crib, rollaway, or a room with two beds, add that request when you book or call the hotel to confirm availability.
- Ask for a Superior Room with 2 Queen Beds or a Deluxe Room with 2 Queen Beds for two-bed layouts.
- Suites with sofa beds: Superior Suite, with Sofa bed; Deluxe Suite, with Sofa bed; Superior Suite, with Sofa bed, Terrace.
- Other family-friendly options: Grand Room, 2 Queen Beds.
| Room name | Typical bedding |
|---|---|
| Superior Room | 1 King Bed or 2 Queen Beds |
| Grand Room, 2 Queen Beds | 2 Queen Beds |
| Superior Suite, with Sofa bed | 1 King Bed + 1 Double Sofa Bed |
Dining with kids
The Gwen’s on-site restaurants and bars accommodate guests of all ages. Upstairs at The Gwen (rooftop) and Kostali (lobby-level Mediterranean) welcome families; Tipsy Tea is a weekend afternoon tea experience that many families attend.
Meals are not included in standard room rates — breakfast and other meals are available for an extra charge. Reservations are recommended for Kostali and for Upstairs at The Gwen at busier times.
- Upstairs at The Gwen: rooftop American dining, open for breakfast, lunch and dinner (hours vary by day); family-friendly seating areas.
- Kostali: Mediterranean restaurant on the lobby level; reservation required.
- Tipsy Tea: weekend afternoon tea experience (Sat–Sun) — family-friendly but check the event description for age suggestions.
| Venue | Notes |
|---|---|
| Upstairs at The Gwen | Rooftop dining; reservations accepted; hours vary by day |
| Kostali | Lobby-level Mediterranean restaurant; reservation required |
| Tipsy Tea | Weekend afternoon tea (Sat–Sun); DJ and themed offerings |
Facilities, safety and things families should know
The Gwen does not have an on-site swimming pool or a full-service spa. If a pool or full spa is a priority, plan accordingly — the property’s wellness offering centers on a 24-hour fitness center with Tonal and Peloton equipment.
The hotel is smoke-free and provides accessible public areas. The property also charges a daily destination fee and separate charges may apply for valet parking and pet stays; these are extra to the room rate.
- No on-site swimming pool — Lake Michigan and Oak Street Beach are nearby but off-property.
- 24-hour fitness center on site; in-room massage treatments can be arranged (no full-service spa on property).
- Daily destination/resort fee and valet parking are additional charges; verify what the destination fee includes when you book.
| Facility | Family note |
|---|---|
| Swimming pool | None on site |
| Fitness center | 24-hour, equipment includes Tonal and Peloton bikes |
| Accessibility | Wheelchair-accessible public areas and rooms available |
Booking tips for families
When you reserve, confirm bedding arrangements, crib availability, and whether any kids-stay-free deals apply to your rate. Policies and fees (destination fee, parking, pet charges) can vary by booking channel and dates, so check the total cost before you finalize a reservation.
If the registered guest will be under 21 at arrival, plan for an adult 21 or older to be the booking guest. For dining or special experiences like Tipsy Tea, reserve in advance to secure family seating.
- Confirm crib, rollaway, or sofa-bed availability before arrival.
- Ask the hotel what the destination fee covers for your stay (Wi‑Fi, credits, etc.).
- Call the hotel's booking support (BookResorts agents are listed at +1 (888) 605-1350) or contact The Gwen directly to clarify family needs.
| Before you book | Action |
|---|---|
| Need crib or rollaway | Request at booking and again before arrival |
| You’re traveling with children | Confirm room bedding or book a suite with a sofa bed |
| Want to dine on-site | Reserve Kostali or Upstairs at The Gwen in advance |
