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The Gwen, Michigan Avenue Chicago Chicago, Illinois
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The Gwen, Michigan Avenue Chicago › FAQs

Know before you go

The Gwen, Michigan Avenue Chicago FAQs

Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.

191 answersLast verified Nov 14, 2026By BookResorts

The basics

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Where is The Gwen, Michigan Avenue Chicago located?

The Gwen is at 521 North Rush Street, Chicago, Illinois 60611, a block off Michigan Avenue on the Magnificent Mile.

Does The Gwen, Michigan Avenue Chicago have Wi‑Fi included?

The Gwen lists complimentary basic Wi‑Fi as a standard amenity, though some booking channels may apply different conditions or fees.

Is there a swimming pool at The Gwen, Michigan Avenue Chicago?

No — The Gwen does not have an on‑site indoor or outdoor swimming pool.

Does The Gwen, Michigan Avenue Chicago have a spa?

The Gwen does not operate a full‑service on‑site spa; in‑room massage treatments can be arranged and the hotel has partnered with outside providers in the past.

What dining options are available at The Gwen, Michigan Avenue Chicago?

On‑site dining includes Upstairs at The Gwen (rooftop), Kostali (Mediterranean on the lobby level), and the Tipsy Tea experience; reservations are recommended for some venues.

Is The Gwen, Michigan Avenue Chicago smoke‑free?

Yes, The Gwen is a smoke‑free property and all rooms are maintained as smoke‑free environments.

Does The Gwen, Michigan Avenue Chicago charge a destination or resort fee?

Yes, The Gwen charges a daily destination/resort fee that covers on‑site amenities such as Wi‑Fi access; the fee amount varies by source and booking channel.

Does The Gwen, Michigan Avenue Chicago offer valet parking?

Yes, the hotel offers valet parking and provides covered, secured parking; electric car parking is self‑parking only for charging reasons.

Age policy & families

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Does The Gwen, Michigan Avenue Chicago welcome children?

Yes, The Gwen is family‑welcoming and children of all ages are welcome to stay.

What is the minimum age to check in at The Gwen, Michigan Avenue Chicago?

The minimum age to check in as the registered guest at The Gwen is 21.

Are there kids‑stay‑free policies at The Gwen, Michigan Avenue Chicago?

Multiple booking sites and the hotel's booking engine indicate children are welcome and siblings report kids‑stay‑free options, though specific eligibility should be confirmed at booking.

Does The Gwen, Michigan Avenue Chicago provide cribs or high chairs?

Yes; third‑party listings and the hotel's booking information note availability of cribs and high chairs for families.

Are The Gwen's restaurants suitable for families with children?

Yes; the hotel's dining venues accommodate guests of all ages, though some experiences like Tipsy Tea include alcoholic options and Upstairs at The Gwen has varying dress codes and reservation requirements.

Is The Gwen, Michigan Avenue Chicago a good choice if I need accessible family rooms?

The hotel provides wheelchair‑accessible rooms and barrier‑free public areas, which can support families needing accessible facilities.

Can families use the fitness center at The Gwen, Michigan Avenue Chicago?

The Gwen has a 24‑hour fitness center with treadmills, Tonal, Peloton bikes, and free weights; check with the hotel for any age restrictions or supervision policies.

Are there children's activities or a kids club at The Gwen, Michigan Avenue Chicago?

Third‑party booking sites list a kids club and children's amenities, but you should confirm current availability and hours with the hotel or your booking agent.

Check-in & hotel policies

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What time is check‑in and check‑out at The Gwen, Michigan Avenue Chicago?

Check‑in is 3:00 PM and check‑out is 12:00 PM (noon); the hotel will try to accommodate early check‑in or late check‑out when possible.

What is The Gwen, Michigan Avenue Chicago's minimum age to book or check in?

The Gwen requires the booking guest to be at least 21 years old to check in.

Does The Gwen, Michigan Avenue Chicago provide luggage storage?

Yes, the hotel offers luggage storage for guests.

Are housekeeping services available at The Gwen, Michigan Avenue Chicago?

Housekeeping is available on request, and towel or linen changes can be requested during your stay.

Does The Gwen, Michigan Avenue Chicago offer laundry or dry‑cleaning?

Yes, laundry and dry‑cleaning services are available for a fee.

Is The Gwen, Michigan Avenue Chicago pet‑friendly?

Yes, The Gwen welcomes pets up to 40 lbs with a $120 non‑refundable cleaning fee plus $25 per day per pet (up to 2 pets) according to the hotel's FAQ; Marriott's listing shows slightly different pet limits, so confirm at booking.

Does The Gwen, Michigan Avenue Chicago charge for parking?

Yes, the hotel offers valet parking for a daily fee; published daily rates vary by channel and date, so check current pricing when you book.

Is The Gwen, Michigan Avenue Chicago accessible for guests with mobility needs?

Yes, The Gwen provides barrier‑free and accessible facilities, including wheelchair‑accessible rooms and accessible public routes.

What should I know about extra fees before booking The Gwen, Michigan Avenue Chicago?

Guests should be aware of the daily destination/resort fee plus separate charges that may apply for valet parking, pets, and certain Wi‑Fi packages depending on booking channel.

Rooms & suites overview

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What room types does The Gwen, Michigan Avenue Chicago offer?

The Gwen's room types include Superior Room, Deluxe Room, Grand Room (1 King Bed and 2 Queen Beds), Junior Suite, Superior Suite, Deluxe Suite, Junior Suite, Terrace, and Superior Suite, with Sofa bed and Terrace variations as listed.

Are rooms at The Gwen, Michigan Avenue Chicago wheelchair accessible?

Yes, the hotel offers wheelchair‑accessible rooms and accessible features in public areas.

Do The Gwen rooms include Wi‑Fi?

Rooms include complimentary basic wireless internet access as a standard in‑room amenity, though some booking channels may apply conditions or fees.

Are the suites at The Gwen, Michigan Avenue Chicago larger than standard rooms?

Yes, suites such as Junior Suite, Superior Suite, and Deluxe Suite provide more space and some include a sofa bed or terrace; check the specific room description when booking for details.

Can I get a room with a terrace at The Gwen, Michigan Avenue Chicago?

Yes — the hotel offers room types with terraces, including Junior Suite, Terrace and Superior Suite, with Sofa bed, Terrace.

Are in‑room amenities like coffee and toiletries provided at The Gwen, Michigan Avenue Chicago?

The hotel's standard room amenities are provided, and specific inclusions such as toiletries and coffee are listed in room descriptions — confirm details for the room type you book.

Does The Gwen, Michigan Avenue Chicago offer rooms with two beds?

Yes, several room types are available with 2 Queen Beds, including the Superior Room, Deluxe Room, and Grand Room, 2 Queen Beds.

Are rollaway beds or extra beds available in rooms at The Gwen, Michigan Avenue Chicago?

The research dossier does not specify rollaway availability; check directly with the hotel or your booking agent to confirm policies for extra beds.

How many total rooms and suites does The Gwen, Michigan Avenue Chicago have?

The Gwen has 311 rooms including 34 suites, located within the historic McGraw‑Hill building on the Magnificent Mile.

Room by room

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Superior Room

What does the Superior Room at The Gwen look out on?

The Superior Room offers city views in the heart of downtown. The hotel sits at 521 North Rush Street, half a block off the Magnificent Mile between Michigan Avenue and the Chicago River. You are in the middle of the shopping and dining district, and the view reflects that.

How are the beds arranged, and how many guests can the Superior Room sleep?

You can choose 1 king bed or 2 queen beds . The room is set up for up to 4 guests . A free rollaway/extra bed and a free crib can be added, which helps when a family is sharing.

How big is the Superior Room and how comfortable is the bedding?

The room measures 375 sq. ft. and is a one-bedroom layout. Beds are dressed in Frette Italian sheets with premium hypo-allergenic bedding, and there is a pillow menu. Blackout drapes and climate-controlled heating and air conditioning help you sleep well or lie in.

What is the bathroom like?

The private bathroom has a separate bathtub and shower . It comes with bathrobes, free toiletries and a hair dryer, and towels are changed on request. Accessible configurations of the room add a transfer shower, a grab bar near the toilet and a height-adjustable showerhead.

Is the Superior Room suitable for guests with accessibility needs?

The Gwen offers accessible rooms and wheelchair access . Accessible features include lever door handles, a low-height view port in the door, a visual fire alarm and closed-captioned TV. Choose an accessible configuration when booking so the right features are assigned.

What is there to do in the room, and is Wi-Fi included?

The room has a 65-inch LCD TV with premium channels and an iPod dock. Basic Wi-Fi is complimentary at the property. Some booking channels charge for in-room wireless, while members of the hotel's loyalty program who book direct receive complimentary in-room Wi-Fi. A daily destination fee is added to the room rate and unlocks on-site amenities.

Is the Superior Room a good choice for families or couples?

Yes for both. The Gwen welcomes children of all ages, and the free crib and rollaway bed make a family stay easier. Couples can book the king layout and be steps from boutiques, restaurants and nightlife. The booking guest must be at least 21.

Where can I eat and drink at The Gwen?

Upstairs at The Gwen is a fifth-floor Art Deco-inspired rooftop restaurant and bar with skyline views, American cuisine, fire pits and cocktails. Kostali is a Mediterranean restaurant on the lobby level, open for dinner Tuesday to Saturday, and it requires a reservation. There is also a lobby bar. Full breakfast is served daily for a fee.

What should I know before booking: pool, spa, parking and pets?

The Gwen has no swimming pool and no full-service spa . Wellness centers on the 24-hour fitness center , which has treadmills, a Tonal, two Peloton bikes and free weights, and in-room massage can be arranged. Valet parking is $84 per day per the hotel's own FAQ, and electric vehicles must self-park. Dogs up to 40 lbs are welcome for a fee. The property is smoke-free. Check-in is 3:00 PM and check-out is noon, with early arrival or late departure accommodated where possible.

Deluxe Room

What does the Deluxe Room at The Gwen look out on?

The Deluxe Room has views toward Michigan Avenue . The hotel is at 521 North Rush Street, half a block off the Magnificent Mile, so you are in the middle of the city. Blackout drapes let you darken the room for sleep. If you want wider skyline views, Upstairs at The Gwen , the rooftop restaurant and bar on the 5th floor, is in the same building.

How are the beds arranged, and how many guests does the Deluxe Room sleep?

The room is set up with 1 King Bed or 2 Queen Beds and sleeps up to 4 guests in 375 sq. ft. Couples will usually want the king. Friends or a family travelling together can look at the two-queen layout. Bedding is premium and hypo-allergenic with Frette Italian sheets, and there is a pillow menu.

What is the bathroom like in the Deluxe Room?

The private bathroom has a separate bathtub and shower , which suits both a long soak and a quick morning rinse. Bathrobes, free toiletries and a hair dryer are provided. Towels are changed on request.

Does the Deluxe Room have accessible features?

Accessible versions of the Deluxe Room are available in designated rooms. They have a transfer shower, a grab bar near the toilet, a height-adjustable showerhead, lever door handles, a low-height view port in the door, closed-captioned TV and visual fire alarms. Request an accessible room when you book so it can be assigned.

Is the Deluxe Room a good choice for couples or families?

Yes, for both. Children of all ages are welcome , and The Gwen is not an adults-only hotel. The booking guest must be at least 21. The two-queen layout gives a family of four separate sleeping spaces. A couple gets a king bed, a bathtub and shower, and 24-hour room service. Pets up to 40 lbs are welcome for a fee.

What is there to eat and drink at the hotel besides room service?

Room service runs 24 hours . In the building, Upstairs at The Gwen is a rooftop restaurant and bar with American cuisine, cocktails and fire pits. Kostali is a Mediterranean restaurant on the lobby level, open for dinner Tuesday to Saturday with reservations required. There is also a lobby bar.

Does The Gwen have a pool or spa, and where can I work out?

The Gwen has no swimming pool and no full-service spa . In-room massage and spa treatments can be arranged. The 24-hour fitness center has treadmills, a Tonal, two Peloton bikes and free weights.

What is within walking distance of The Gwen?

The hotel is a block off Michigan Avenue, with direct enclosed access from the lobby to The Shops at North Bridge . Oak Street's boutiques are roughly a 5-minute walk from Michigan Avenue. The Chicago Riverwalk is about 8 minutes on foot and Water Tower Place about 10. Millennium Park is about 0.6 mi away. The CTA Grand Red Line station is within about a 5-minute walk. The hotel also provides complimentary bicycles for guests.

What should I know about fees, parking and check-in before booking the Deluxe Room?

Check-in is at 3:00 PM and check-out at 12:00 PM . The hotel will try to accommodate early check-in or late check-out requests. A daily destination fee applies on top of the room rate. Valet parking is $84 per day according to the hotel's FAQ, and electric vehicles must be self-parked. The Gwen is a smoke-free property.

Grand Room, 1 King Bed

What does the Grand Room, 1 King Bed look out on?

The Grand Room at The Gwen, Michigan Avenue Chicago has views toward the Magnificent Mile shopping corridor and the River North surroundings . The hotel sits at 521 North Rush Street, half a block off Michigan Avenue, so the city is right outside your window.

How is the bed set up and how many people can stay in the room?

The room has one king bed dressed in Frette Italian sheets, with premium hypo-allergenic bedding and a pillow menu. It is set up for up to 3 guests in 375 sq. ft. , so it suits a couple or a small group who are happy to share one bedroom.

What is the bathroom like in the Grand Room?

It is a private bathroom with a separate bathtub and a transfer shower . Bathrobes, free toiletries and a hair dryer are provided, and towels are changed on request.

Is the Grand Room suitable for guests who need accessible features?

Yes. This room includes accessible features such as lever door handles, a low-height view port in the door, a visual fire alarm, closed captioned TV, a grab bar near the toilet and a height-adjustable showerhead in the transfer shower. The Gwen also offers wheelchair access and accessible rooms across the property.

What comforts and in-room services come with this room?

You get a 65-inch LCD TV with premium channels , an iPod dock, a refrigerator, complimentary bottled water and 24-hour room service . Blackout drapes and climate-controlled heating and air conditioning help with sleep, and WiFi is included. Laundry and dry-cleaning services are available for a fee.

How close is the hotel to shopping, parks and the river?

The hotel has enclosed access from the lobby into The Shops at North Bridge and is steps from the Magnificent Mile. On foot, the Chicago Riverwalk is about 8 minutes away, Water Tower Place about 10 minutes and Millennium Park about 0.6 mi. Oak Street Beach is roughly a 10–20 minute walk, and the CTA Grand Red Line station is around a 5-minute walk.

Where can I eat or have a drink without leaving the hotel?

Upstairs at The Gwen is a fifth-floor rooftop restaurant and bar with skyline views, American cuisine and craft cocktails. Kostali is a Mediterranean restaurant on the lobby level from chef Carrie Nahabedian, serving dinner Tuesday to Saturday by reservation. There is also a lobby bar.

What should I know about wellness facilities, fees and parking before booking?

The Gwen has no pool or full-service spa . It has a 24-hour fitness center with treadmills, a Tonal, two Peloton bikes and free weights, and in-room massage treatments can be arranged. A daily destination fee applies, and valet parking is charged per day (the hotel's FAQ lists $84). Check-in is at 3:00 PM and check-out at noon, and the booking guest must be at least 21.

Grand Room, 2 Queen Beds

What does the Grand Room, 2 Queen Beds look out on?

The room looks toward Michigan Avenue and the surrounding shopping district . The Gwen sits half a block off the Magnificent Mile, so you are in the middle of the city. Blackout drapes let you darken the room when you want to sleep.

How are the beds set up, and who does the room sleep comfortably?

The room has two Queen beds and sleeps up to four guests in 390 sq. ft. It suits two couples travelling together, friends, or a parent with children. The beds are dressed with Frette Italian sheets and premium hypo-allergenic bedding, and there is a pillow menu.

What is the bathroom like in this room?

It is a private bathroom with a separate bathtub and shower . Bathrobes, free toiletries, a hair dryer and towels are provided, and towels are changed on request.

Does the Grand Room have accessibility features?

Yes. The room includes a transfer shower, a grab bar near the toilet, a height-adjustable showerhead and lever door handles . It also has a low-height view port in the door, a visual fire alarm and a closed-captioned TV. The hotel as a whole offers accessible rooms and wheelchair access.

What in-room comforts can I expect?

You get a 65-inch LCD TV with premium channels , an iPod dock and 24-hour room service . There is also a refrigerator with free bottled water, plus air conditioning and heating. Complimentary basic Wi-Fi is part of the stay, though the hotel's daily destination fee applies, so check the total when you book.

Is the Grand Room a good choice for families?

Yes. The Gwen welcomes children of all ages, and two Queen beds work well for a family of up to four. The guest who books must be at least 21 to check in. The hotel is smoke-free, and the Shops at North Bridge are reached directly from the lobby.

Does The Gwen have a pool or spa?

No. The hotel has no pool and no full-service spa . It does have a 24-hour fitness center with treadmills, a Tonal, two Peloton bikes and free weights, and in-room massage or spa treatments can be arranged. Guests who rank a pool or spa first may want to look elsewhere.

Where can I eat and drink without leaving the hotel?

Upstairs at The Gwen is a fifth-floor rooftop restaurant and bar with skyline views, and it serves breakfast through dinner. Kostali is a Mediterranean restaurant on the lobby level. It serves dinner Tuesday to Saturday, and reservations are required. There is also a lobby bar, and 24-hour room service is available to your room.

What are check-in, check-out and parking arrangements?

Check-in is at 3:00 PM and check-out is at 12:00 PM . The hotel will try to accommodate early check-in or late check-out requests. Valet parking is available for a daily fee. Electric vehicles must be self-parked, because valet cannot charge them.

What is within walking distance of The Gwen?

The hotel is at 521 North Rush Street, steps from the Magnificent Mile . Oak Street's boutiques are about a 5-minute walk from Michigan Avenue. Water Tower Place and the Chicago Riverwalk are roughly 10 and 8 minutes on foot. Millennium Park is about 0.6 mi away. The CTA Grand Red Line station is within about a 5-minute walk.

Junior Suite

What does the Junior Suite at The Gwen look out on?

The Junior Suite has a city view . The hotel sits half a block off Michigan Avenue in the heart of the Magnificent Mile, and blackout drapes let you keep mornings dark. For wider skyline vistas, head up to the fifth-floor rooftop at Upstairs at The Gwen.

How is the bed set up, and how many guests does the Junior Suite sleep?

The suite has 1 king bed and sleeps up to 3 guests . The bed has premium Frette Italian sheets, hypo-allergenic bedding and a pillow menu. Children of all ages are welcome, though the booking guest must be at least 21 to check in.

What is the bathroom like in the Junior Suite?

The private bathroom has a separate bathtub and shower , so you can choose a soak or a quick rinse. It also comes with bathrobes, free toiletries and a hair dryer, and towels are changed on request.

Does this room have accessible features?

Yes. The suite has a transfer shower, a grab bar near the toilet and a height-adjustable showerhead . It also has lever door handles, a low-height view port in the door, a visual fire alarm and a closed-captioned TV.

What in-room comforts and tech can I expect?

You get a 65-inch LCD TV with premium channels , an iPod dock, a refrigerator and complimentary bottled water. 24-hour room service is available, and the room is climate-controlled for heating and air conditioning. Complimentary basic Wi-Fi is offered. Note that the hotel charges a daily destination fee, so check how it applies to your rate.

Where can I eat and drink at The Gwen?

Upstairs at The Gwen is the fifth-floor rooftop restaurant and bar, with American cuisine, signature cocktails, fire pits and skyline views. Kostali , on the lobby level, serves Mediterranean coastal cuisine from chefs Carrie and Michael Nahabedian, Tuesday to Saturday evenings, by reservation. There is also a lobby bar, and room service runs around the clock.

What is nearby if I want to shop and sightsee?

The hotel connects directly from the lobby to The Shops at North Bridge and is steps from Magnificent Mile shopping. The Chicago Riverwalk is about an 8-minute walk, Millennium Park is about 0.6 mile away, and the CTA Grand Red Line station is within roughly a 5-minute walk. Oak Street Beach is about a 10–20 minute walk from Michigan Avenue.

Is there a pool or spa, and what about fitness?

The Gwen has no pool and no full-service spa . It does have a 24-hour fitness center with treadmills, a Tonal, two Peloton bikes and free weights. In-room massage and spa treatments can be arranged.

What should I know about check-in, parking and pets before booking?

Check-in is at 3:00 PM and check-out at 12:00 PM , and the hotel will try to accommodate early check-in or late check-out requests. Valet parking is $84 per day per the hotel's FAQ, and electric vehicles are self-park only. Pets up to 40 lbs are welcome for a fee, and the hotel is smoke-free.

Superior Suite, with Sofa bed

What does the Superior Suite with Sofa Bed look out on?

This suite faces the city, with sweeping Chicago views from a hotel set in the historic McGraw-Hill Building, half a block off the Magnificent Mile. Blackout drapes let you darken the room for sleep once the skyline has had its moment.

How are the beds arranged, and how many people does the suite sleep?

The suite has one king bed and a double sofa bed in a one-bedroom layout, and it sleeps up to five guests . The king bed suits a couple or a parent and child. The sofa bed gives extra sleeping space for the rest of the group.

What is the bathroom like?

The private bathroom has a separate bathtub and shower , so you can choose a soak or a quick rinse. Bathrobes, free toiletries and a hair dryer are provided, and towels are changed on request.

Is this suite suitable for guests who need accessible features?

Yes. The suite offers a transfer shower, a grab bar near the toilet, a height-adjustable showerhead and lever door handles . It also has a low-height view port in the door, visual fire alarms and closed-captioned television. The Gwen also has wheelchair access and accessible rooms across the property.

Is the Superior Suite with Sofa Bed a good choice for families or groups?

It suits families and small groups , since it sleeps five and children of all ages are welcome. The booking guest must be at least 21 to check in. The Gwen is not adults-only. The one-bedroom layout also gives a longer stay more room than a standard guest room.

What comforts and in-room conveniences can I expect?

Expect Frette Italian sheets, premium hypo-allergenic bedding and a pillow menu . The suite also has a 65-inch LCD TV with premium channels , an iPod dock, a refrigerator and complimentary bottled water. 24-hour room service is available, and the room has climate-controlled air conditioning and heating.

Where do I eat and drink at The Gwen?

Upstairs at The Gwen is a rooftop restaurant and bar on the 5th floor, with skyline views and fire pits, and it serves breakfast through dinner. Kostali , on the lobby level, serves Mediterranean coastal cuisine from chefs Carrie and Michael Nahabedian. It is open for dinner Tuesday to Saturday and requires a reservation. The hotel also has a lobby bar.

Does the hotel have a pool or spa, and what is there to do for wellness?

The Gwen has no pool and no full-service spa . Its 24-hour fitness center has treadmills, a Tonal, two Peloton bikes and free weights. In-room massage treatments can be arranged, and guests can borrow complimentary bicycles to explore the Magnificent Mile and the Riverwalk.

What is the neighborhood like, and how easy is it to get around?

The hotel is at 521 North Rush Street , half a block off Michigan Avenue. The lobby connects directly to The Shops at North Bridge, and the CTA Grand Red Line station is about a five-minute walk away. The Chicago Riverwalk is roughly an 8-minute walk, Millennium Park is about 0.6 miles, and Navy Pier is a 15–20 minute walk from the Magnificent Mile.

What should I know about fees, parking and check-in before booking?

Check-in is at 3:00 PM and check-out is at noon , and the hotel will try to accommodate early arrival or late departure requests. A daily destination fee applies and is added to the room rate. Valet parking is charged per day, and electric vehicles must self-park. The hotel is smoke-free, and pets up to 40 lbs are welcome for an additional fee.

Deluxe Suite, with Sofa bed

What does the Deluxe Suite with Sofa Bed at The Gwen look out on?

This suite has a city view . The Gwen sits at 521 North Rush Street, half a block off the Magnificent Mile , between Michigan Avenue and the Chicago River, so you wake up in the middle of the River North and Streeterville neighborhood. For a wider skyline panorama, the hotel's rooftop restaurant and bar, Upstairs at The Gwen on the 5th floor, is a short lift ride away.

How are the beds arranged, and how many guests does the suite sleep?

The suite is a one-bedroom layout with 1 King Bed and 1 Double Sofa Bed , sleeping up to 5 guests . The king bed is in the bedroom, and the double sofa bed gives extra sleeping space for children or additional adults. The hotel welcomes children of all ages, though the booking guest must be at least 21 to check in.

Is the Deluxe Suite a good choice for families or small groups?

Yes. With a king bed plus a double sofa bed, the Deluxe Suite suits families or small groups who want to share one suite rather than book several rooms. The Gwen is not an adults-only hotel. Pets up to 40 lbs are also welcome under the hotel's pet policy, which carries a cleaning fee and a daily per-pet charge.

What is the bathroom like?

The suite has a private bathroom with a separate bathtub and shower . It comes with bathrobes, free toiletries, a hair dryer and towels that are changed on request. The shower is a transfer shower with a height-adjustable showerhead.

What accessibility features does this suite offer?

The suite is equipped with accessibility features : a transfer shower, a height-adjustable showerhead, a grab bar near the toilet, lever door handles, a low-height view port in the door, a visual fire alarm and a closed-captioned TV. The hotel as a whole offers barrier-free facilities, including wheelchair access.

How comfortable is the bedding, and will I sleep well in the city?

The suite is built around rest. It has Frette Italian sheets , premium and hypo-allergenic bedding, a pillow menu and blackout drapes to keep out the city lights. The air conditioning and heating are climate-controlled, which helps in Chicago's hot, humid summers and its frigid winters.

What can I eat and drink without leaving the hotel?

The suite has 24-hour room service , a refrigerator and complimentary bottled water. In the hotel, Upstairs at The Gwen serves American cuisine from breakfast through dinner, with skyline views, fire pits and cocktails. Kostali , the lobby-level Mediterranean restaurant from chefs Carrie and Michael Nahabedian, serves dinner Tuesday to Saturday and requires a reservation. Weekend afternoons bring the Tipsy Tea experience upstairs.

What is within walking distance of The Gwen?

The hotel has enclosed access from the lobby into The Shops at North Bridge and is steps from Magnificent Mile shopping. Water Tower Place is about a 10-minute walk, and the Chicago Riverwalk about 8 minutes. Millennium Park is roughly 0.6 mile away, and Navy Pier is a 15-20 minute walk or a short bus ride. Oak Street Beach is about a 10-20 minute walk. The CTA Grand Red Line station is within about 5 minutes on foot, and the hotel provides complimentary bicycles for guests.

What should I know about fees, parking and amenities before booking?

A daily destination fee applies and is added to the room rate; reported amounts run from roughly $25 to $29.35 per night. Valet parking is $84 per day according to the hotel's own FAQ. Electric vehicles must be self-parked. Complimentary basic Wi-Fi is part of the stay. Check-in is at 3:00 PM and check-out at noon, and the hotel will try to accommodate early arrival or late departure requests. Wellness centers on the 24-hour fitness center , which has treadmills, a Tonal, two Peloton bikes and free weights. The hotel has no pool or full-service spa, though in-room treatments can be arranged.

Junior Suite, Terrace

What does the Junior Suite, Terrace at The Gwen look out on?

This suite has a city view with a terrace outlook , set above Michigan Avenue. The Gwen sits at 521 North Rush Street, half a block off the Magnificent Mile, so the skyline setting is part of the appeal of the Junior Suite, Terrace.

How is the bed set up, and how many guests does the room sleep?

The suite has one bedroom with 1 King Bed and sleeps up to three guests . The king bed comes with a pillow menu, Frette Italian sheets, hypo-allergenic bedding and premium bedding. Blackout drapes help with sleep.

What is the bathroom like?

The private bathroom has a separate bathtub and shower , plus bathrobes, free toiletries and a hair dryer. Towels can be changed on request.

Does the suite have accessibility features?

Yes. The room includes a transfer shower, a grab bar near the toilet, a height-adjustable showerhead, lever door handles, a low-height view port in the door, a visual fire alarm and closed captioned TV . The hotel also offers accessible rooms and wheelchair access.

What in-room comforts and technology can I expect?

You'll find a 65-inch LCD TV with premium channels , an iPod dock, a refrigerator and free bottled water. Complimentary basic Wi-Fi is also offered, and 24-hour room service is available for late arrivals or early starts.

Are there extra charges I should know about?

A daily destination fee applies and is added to the room rate; it covers amenities such as Wi-Fi. Valet parking is $84 per day according to the hotel's own FAQ, and electric vehicles must self-park. Pets up to 40 lbs are welcome for a cleaning fee plus a daily charge.

Where can I eat without leaving the hotel?

Upstairs at The Gwen is a rooftop restaurant and bar on the 5th floor with skyline views, American cuisine, signature cocktails and fire pits. Kostali , on the lobby level, serves Mediterranean coastal cuisine from chefs Carrie and Michael Nahabedian, Tuesday to Saturday evenings by reservation. Room service runs around the clock.

How close is the suite to shopping and sightseeing?

The hotel's lobby has an enclosed link to The Shops at North Bridge , and the Magnificent Mile is steps away. Walking times are roughly 8 minutes to the Chicago Riverwalk and 10 minutes to Water Tower Place. Millennium Park is about 0.6 mile away. The CTA Grand Red Line station is about a 5-minute walk.

Does The Gwen have a pool or spa, and what are the check-in details?

The Gwen has no pool and no full-service spa . Wellness centres on the 24-hour fitness center , with treadmills, a Tonal, two Peloton bikes and free weights, and in-room massage can be arranged. Check-in is from 3:00 PM and check-out is at noon . The booking guest must be at least 21, and children of all ages are welcome.

Superior Suite, with Sofa bed, Terrace

What does the Superior Suite with Terrace at The Gwen look out on?

The suite has a city view and opens onto a private terrace , so you can take in the skyline outside your own door. The hotel sits half a block off Michigan Avenue, between the Magnificent Mile and the Chicago River, in the River North and Streeterville area.

How are the beds arranged, and how many guests does this suite sleep?

The suite is a one-bedroom layout with 1 King Bed and 1 Double Sofa Bed , and it sleeps up to 5 guests . The king bed is in the bedroom and the sofa bed is in the separate sitting area. The booking guest must be at least 21 to check in. Children of all ages are welcome.

What is the bathroom like?

The private bathroom has a separate bathtub and shower . It comes with bathrobes, free toiletries and a hair dryer, and towels are changed on request. Accessible fixtures are available where noted: a transfer shower, a height-adjustable showerhead and a grab bar near the toilet.

Does the suite have accessibility features?

Yes. Features include a transfer shower, grab bar near the toilet, height-adjustable showerhead, lever door handles, a low-height view port in the door, closed-captioned TV and a visual fire alarm . The hotel also offers barrier-free facilities, including wheelchair access and accessible rooms.

Will we sleep well, and what comforts come with the room?

The bedding is aimed at restful nights: Frette Italian sheets, hypo-allergenic premium bedding, a pillow menu and blackout drapes . The room is climate-controlled with both heating and air conditioning. For downtime there is a 65-inch LCD TV with premium channels and an iPod dock.

What is included, and what costs extra?

The suite includes complimentary bottled water , an in-room refrigerator and 24-hour room service . Complimentary basic Wi-Fi is offered at the hotel, and the 24-hour fitness center has treadmills, a Tonal, two Peloton bikes and free weights. A daily destination fee is added to the room rate. Valet parking is $84 per day according to the hotel, and laundry and dry-cleaning are available for a fee.

Is this suite a good fit for families, couples or longer stays?

With a king bed, a double sofa bed and a separate sitting area , the suite works for families or small groups of up to five. Couples get a private terrace and room to spread out. For longer stays, 24-hour room service, an in-room refrigerator and laundry services are useful.

Where can we eat and drink at The Gwen?

Upstairs at The Gwen is a rooftop restaurant and bar on the 5th floor. It serves American cuisine, signature cocktails, and fire pits with skyline views. Kostali , on the lobby level, is a Mediterranean restaurant from chefs Carrie and Michael Nahabedian. It serves dinner Tuesday to Saturday, requires a reservation and has a smart casual dress code. There is also a lobby bar.

What is nearby, and how easy is it to get around?

The lobby has enclosed access to The Shops at North Bridge , and the Magnificent Mile is steps away. The Chicago Riverwalk is about an 8-minute walk and Water Tower Place about 10 minutes. Millennium Park is roughly 0.6 mile away. The CTA Grand Red Line station is within about a 5-minute walk , and the hotel provides complimentary bicycles.

What should I know before booking The Gwen?

The Gwen has no swimming pool and no full-service spa . Wellness centers on the 24-hour fitness center, and in-room massage treatments can be arranged. The hotel is smoke-free. Check-in is at 3:00 PM and check-out at noon, and the hotel will try to accommodate early check-in or late check-out requests.

Food & drink

10
Is breakfast included at The Gwen, Michigan Avenue Chicago?

Breakfast is available daily at The Gwen for a fee; it is not included with standard room rates.

What on-site restaurants does The Gwen, Michigan Avenue Chicago have?

The Gwen has Upstairs at The Gwen (rooftop American dining and cocktails), Kostali (Mediterranean on the lobby level), and the Tipsy Tea experience.

Do I need a reservation to dine at The Gwen, Michigan Avenue Chicago restaurants?

Reservations are recommended; Kostali requires a reservation and Upstairs at The Gwen accepts reservations via OpenTable.

Does The Gwen, Michigan Avenue Chicago offer vegetarian or vegan menu options?

Yes, The Gwen provides vegetarian and vegan menu options across its dining venues.

What are the hours for Upstairs at The Gwen at The Gwen, Michigan Avenue Chicago?

Upstairs at The Gwen serves breakfast, lunch, and dinner with hours listed on the hotel's site, and overall hours vary by day with later service on weekends.

What is Tipsy Tea at The Gwen, Michigan Avenue Chicago?

Tipsy Tea is a weekend (Sat–Sun) afternoon tea experience at Upstairs at The Gwen featuring unlimited tea, themed towers, and tea-inspired cocktails or alcohol-free drinks.

Does The Gwen, Michigan Avenue Chicago have a lobby bar?

Yes, The Gwen has an on-site lobby bar in addition to the rooftop restaurant and bar.

Are the dining venues at The Gwen, Michigan Avenue Chicago family-friendly?

Yes, the hotel's restaurants accommodate guests of all ages, though the registered guest must be at least 21 to check in.

Does The Gwen, Michigan Avenue Chicago have a dress code for dining?

Kostali follows a Smart Casual dress code and Upstairs at The Gwen lists Casual as its dress guideline.

Does The Gwen, Michigan Avenue Chicago host happy hour or live-music events?

Yes, Upstairs at The Gwen offers a Lux Happy Hour Monday–Thursday and hosts Wine Wednesdays with live jazz during the evening.

Spa & wellness

8
Does The Gwen, Michigan Avenue Chicago have a full-service on-site spa?

No, The Gwen does not operate a full-service on-site spa; wellness is focused on the fitness center.

Can I get a massage at The Gwen, Michigan Avenue Chicago?

In-room massage treatments can be arranged for guests, though the hotel does not run a full spa facility.

Does The Gwen, Michigan Avenue Chicago partner with nearby spas for treatments?

Historically the hotel has partnered with outside providers and nearby spas for off-site or in-room treatments, though the hotel itself lists no on-site spa.

What wellness facilities are available at The Gwen, Michigan Avenue Chicago?

The Gwen offers a 24-hour fitness center with strength and cardio equipment including treadmills, a Tonal, two Peloton bikes, and free weights.

Is there a sauna, steam room, or hot tub at The Gwen, Michigan Avenue Chicago?

The available information does not list a sauna, steam room, or hot tub on site.

Are fitness classes offered at The Gwen, Michigan Avenue Chicago?

The hotel lists fitness equipment like Peloton bikes and Tonal, but specific scheduled fitness classes are not listed in the hotel information.

Is the fitness center at The Gwen, Michigan Avenue Chicago open 24 hours?

Yes, the fitness center is open 24 hours.

Where can I find spa or wellness services near The Gwen, Michigan Avenue Chicago?

There are off-site spas and wellness providers in downtown Chicago; the hotel has historically worked with local providers for in-room or nearby treatments, so ask the concierge for current recommendations.

Pools & on site

6
Does The Gwen, Michigan Avenue Chicago have a swimming pool?

No, The Gwen does not have an on-site swimming pool, indoor or outdoor.

Are there any rooftop pools at The Gwen, Michigan Avenue Chicago?

No; the hotel does not have a rooftop or any on-site pool.

Where can I swim if I stay at The Gwen, Michigan Avenue Chicago?

The Gwen is close to Lake Michigan and Oak Street Beach on the lakefront, which guests can reach from Michigan Avenue, but there is no hotel-managed pool on site.

Does The Gwen, Michigan Avenue Chicago provide access to partner pools nearby?

The hotel's information does not list a partner or off-site pool access program.

Is there a pool at The Shops at North Bridge connected to The Gwen, Michigan Avenue Chicago?

No on-site pool is listed for The Gwen or The Shops at North Bridge in the hotel's information.

Should I book The Gwen, Michigan Avenue Chicago if an on-site pool is essential?

If an on-site pool or spa is a priority, The Gwen may not meet that need since it has no pool and no full-service spa.

Weather & seasons

9
What is the weather like near The Gwen, Michigan Avenue Chicago in summer?

Chicago summers (June–August) are typically hot and humid, with average highs commonly cited between the mid-70s and mid-80s°F, often intensified by Lake Michigan.

What are Chicago springs like if I stay at The Gwen, Michigan Avenue Chicago?

Spring is variable with cool, sometimes freezing lake breezes; May temperatures often reach the 60s°F but conditions can change quickly.

How cold are winters around The Gwen, Michigan Avenue Chicago?

Winters are frigid with January the coldest month; snow is common from November through March and average January temperatures can be around the low 20s°F.

What is autumn like near The Gwen, Michigan Avenue Chicago?

Autumn brings cooling temperatures and breezy, sunny days; September often has warm days in the low 70s°F while October cools into the 50s–60s°F with fall foliage.

When is the best time to visit The Gwen, Michigan Avenue Chicago for mild weather?

Many sources cite April–May and September–October as good times to visit when temperatures are milder and crowds are lower than peak summer.

Is September a good month to stay at The Gwen, Michigan Avenue Chicago?

September is frequently recommended as one of the best months to visit Chicago because temperatures are often warm and crowds are more manageable.

Will lake breezes affect my stay at The Gwen, Michigan Avenue Chicago?

Yes, proximity to Lake Michigan means lake breezes can influence temperatures and make conditions feel cooler, especially in spring and onshore days.

Can I plan outdoor rooftop dining at The Gwen, Michigan Avenue Chicago year-round?

The Gwen offers rooftop dining, but availability of outdoor rooftop spaces will depend on season and weather; check the restaurant's hours and seasonal offerings before planning.

Are there seasonal rooftop events at The Gwen, Michigan Avenue Chicago?

Yes, the hotel hosts seasonal rooftop experiences like Tipsy Tea on weekends and seasonal concepts such as Camp Lux in colder months; check current schedules for dates and availability.

Getting there & around

11
What is The Gwen, Michigan Avenue Chicago's address?

The Gwen is located at 521 North Rush Street, Chicago, Illinois 60611.

What time is check-in and check-out at The Gwen, Michigan Avenue Chicago?

Check-in begins at 3:00 PM and check-out is at 12:00 PM (noon); the hotel will try to accommodate early or late requests when possible.

Which airports serve The Gwen, Michigan Avenue Chicago and how far are they?

The nearest major airports are Chicago Midway (MDW) and Chicago O'Hare (ORD); Midway is about 13 miles and O'Hare about 18 miles from the hotel by road.

Is The Gwen close to public transit?

Yes. The CTA Grand (Red Line) station is a few blocks away and multiple bus routes serve Michigan Avenue, making transit access convenient.

Does The Gwen offer parking and how does electric car parking work?

The Gwen provides valet parking and covered, secured parking; electric car parking is offered for self-parking only since valet cannot charge EVs for liability reasons, and daily rates vary by channel and date.

Is Wi‑Fi included at The Gwen, Michigan Avenue Chicago?

The Gwen lists complimentary basic Wi‑Fi as a standard amenity, though some booking channels or Marriott Bonvoy booking conditions may apply different terms or surcharges.

Does The Gwen have a swimming pool or on-site spa?

The Gwen does not have an on-site swimming pool and does not operate a full-service on-site spa; in-room massage treatments can be arranged and wellness is centered on the fitness center.

Are children welcome at The Gwen, Michigan Avenue Chicago?

Yes, The Gwen is family-welcoming and children of all ages are allowed, though the registered guest checking in must be at least 21 years old.

Does The Gwen offer bikes or other ways to explore nearby attractions?

The hotel provides complimentary bicycles for guests to explore nearby areas like the Magnificent Mile, the Chicago Riverwalk, and Navy Pier.

How close is The Gwen to Oak Street Beach and the Chicago Riverwalk?

Oak Street Beach is within a 10–20 minute walk from Michigan Avenue; the Chicago Riverwalk is about a 0.4-mile, roughly 8-minute walk from the hotel.

Is The Gwen a smoke-free property?

Yes, The Gwen is a smoke-free property and all rooms are maintained as smoke-free environments.

Things to do

10
What shopping is near The Gwen, Michigan Avenue Chicago?

The Gwen has direct lobby access to The Shops at North Bridge and is steps from the Magnificent Mile and Oak Street luxury boutiques.

What cultural attractions can I visit from The Gwen?

Millennium Park and the Cloud Gate sculpture, the Art Institute of Chicago, and the Chicago Theatre District are all within easy reach; many are within about a mile of the hotel.

Can I walk to Navy Pier from The Gwen?

Yes, Navy Pier is roughly a 15–20 minute walk east of the hotel, or you can reach it by water taxi, bus, or bike for a scenic alternative.

Are boat or architecture cruises available near The Gwen?

Yes. Architecture cruises and other boat tours along the Chicago River depart nearby and are a common activity for guests.

Does The Gwen have on-site activities like rooftop dining?

Yes, The Gwen features rooftop dining at Upstairs at The Gwen and seasonal rooftop experiences, which are popular for views and cocktails.

Is there nightlife or live music close to The Gwen?

Yes. Upstairs at The Gwen hosts events like Wine Wednesdays & Live Jazz, and River North/Streeterville nightlife and music venues are a short walk away.

Are family-friendly activities available from The Gwen?

Yes. Family-friendly options nearby include Navy Pier attractions, the Field Museum and Shedd Aquarium via short transit or taxi rides, and riverside walks.

Where can I find coffee or casual dining near the hotel?

The Gwen has on-site options including a lobby bar and Kostali on the lobby level; the surrounding Magnificent Mile area also has many cafes and casual restaurants within a short walk.

When is the best time of year to visit Chicago from The Gwen?

Spring (April–May) and fall (September–October) are widely cited as the best times to visit Chicago for milder weather and fewer crowds than peak summer.

Weddings & celebrations

9
What wedding venues does The Gwen, Michigan Avenue Chicago offer?

The Gwen offers indoor ballrooms including The Gallery Ballroom and The Grand Salon, as well as outdoor options like the Gallery Terrace and the Gwen Lux Terrace rooftop.

How many wedding guests can The Gwen accommodate?

Capacities vary by space: the Gallery Ballroom can host up to 300 for a reception per the official capacity chart, the Gallery Terrace and Gwen Lux Terrace each accommodate about 70 guests, and the hotel's wedding page also references hosting up to 175 guests in one of its two distinctive ballrooms.

What do typical wedding packages at The Gwen include?

Wedding packages typically include reception space, tables, chairs and linens, a plated dinner with hors d'oeuvres and alcohol, a sparkling wine or cider toast, a menu tasting for up to four guests, a Terrace Suite for the newlyweds' wedding night, dance floor and DJ setup, and cake cutting and service.

How much does a wedding at The Gwen cost?

Wedding events carry a food-and-beverage minimum starting at $10,000 plus a 25% service charge; venue rental fees and per‑person package pricing vary by space and date.

Can I have an intimate wedding or elopement at The Gwen?

Yes. The Gwen welcomes elopements, civil unions, and vow renewals and offers smaller private spaces such as the Gwen Lux Suite terrace for intimate ceremonies.

Does The Gwen have outdoor wedding space for skyline views?

Yes. The hotel offers rooftop terrace options (for example, the Gwen Lux Terrace) and the Gallery Terrace for outdoor ceremonies and receptions with city views.

Are tasting and menu customization options available?

Yes. Wedding packages include a menu tasting for up to four guests, and catering teams can work with couples on menu selections and customization.

Who should I contact to inquire about weddings at The Gwen?

Contact The Gwen's events or sales team through the hotel's official channels for wedding inquiries; BookResorts agents (+1 (888) 605-1350) can also assist with booking questions related to the hotel.

Can I combine indoor and outdoor spaces for a wedding at The Gwen?

Yes. Some event setups pair indoor ballrooms with adjoining terraces—for example, the Gallery Terrace can be combined with the Gallery Ballroom to expand capacity and provide indoor-outdoor flow.

Booking & prices

11
How do I book a room at The Gwen, Michigan Avenue Chicago?

You can book directly through the hotel's official channels or use an independent booking agent such as BookResorts; BookResorts agents are available 24/7 at +1 (888) 605-1350.

Are there different room types at The Gwen?

Yes. Room types include Superior Room, Deluxe Room, Grand Room (1 King or 2 Queen), Junior Suite, Superior Suite with Sofa bed, Deluxe Suite with Sofa bed, Junior Suite Terrace, and Superior Suite with Sofa bed, Terrace.

Is breakfast included when I stay at The Gwen, Michigan Avenue Chicago?

Breakfast is available daily for a fee; the hotel serves breakfast onsite (Upstairs at The Gwen) but room rates do not automatically include full breakfast.

Does The Gwen charge a destination or resort fee?

Yes. The Gwen charges a daily destination/resort fee that unlocks on-site amenities such as Wi‑Fi and other benefits; reported amounts vary by source and booking channel.

What are the pet fees at The Gwen, Michigan Avenue Chicago?

The Gwen welcomes pets up to 40 lbs per the hotel's FAQ and charges a $120 non-refundable cleaning fee plus $25 per day per pet (up to 2 pets) per stay; note Marriott's listing shows different weight and fee language, so policies may vary by booking channel.

Are parking fees included in the room rate?

No. Valet parking is a separate charge; the hotel's FAQ lists a daily valet rate (the amount may vary by date and booking channel), and third-party sites show similar daily rates that can differ by booking source.

Is Wi‑Fi free when I book a room at The Gwen?

The Gwen lists complimentary basic Wi‑Fi as a standard amenity, but some booking channels note Wi‑Fi terms or surcharges can vary, and Marriott Bonvoy members who book direct may have specific included benefits.

What is The Gwen's minimum age policy for booking a room?

The registered guest checking in must be at least 21 years old, though children of all ages are welcome to stay with adults.

Can I request housekeeping or early check-in when I book?

Housekeeping is available on request, and the hotel will try to accommodate early check-in or late check-out requests when possible; confirm requests at booking or before arrival.

Does The Gwen offer laundry and dry-cleaning during a stay?

Yes. Laundry and dry-cleaning services are available for a fee; ask the hotel for pricing when you book or at check-in.

Who do I call with booking or pricing questions about The Gwen?

For booking help or price questions you can contact BookResorts agents 24/7 at +1 (888) 605-1350 or reach out through the hotel's official reservation channels.

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These terms apply to the price comparison, Lowest Price Guarantee, free perks and concierge service shown on this site.

How we compare rates

The nightly rate shown is the lowest nightly rate we found for The Gwen, Michigan Avenue Chicago after searching every available night up to 12 months in advance, based on single occupancy (one guest). We compared that rate with publicly available rates on other online travel agencies (OTAs), such as Expedia, Hotels.com and similar sites, and show the price difference we found. We don't name the specific site each comparison came from.

Rates and availability change constantly. The rate for your dates, room type and number of guests may be different. The full price, including taxes and fees, is shown before you confirm.

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BookResorts may change or end these offers at any time. These terms are in addition to our Terms & Conditions and Privacy Policy. BookResorts is an independent travel agency and is not affiliated with The Gwen, Michigan Avenue Chicago.

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Terms & Conditions

Last updated: January 1, 2026

Please read these Terms carefully. They contain important information about limitations of our liability and the resolution of disputes through binding arbitration and a class action waiver (Section 16), and our right to change these Terms (Section 18).

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